Tridium Partner from 2014
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✦ Niagara Professional O&M

Is Your JACE
Really Safe?

Daily auto backup · 24/7 monitoring · AI alarm diagnostics
No Platform password needed, ready to use

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Plans

Three Plans, Choose What Fits

No matter what state your JACE is in, there's a plan for you.

From basic backup to full managed service — choose what fits

Basic Backup

¥3,000 /year/JACE
  • Daily auto backup of Station to cloud.
  • 30-day backup retention.
  • Monthly health report.
  • No Platform password needed.
  • Email/WeChat alarm notifications.
Best for: sites with admin password

Standard O&M

¥8,000 /year/JACE
  • Everything in Basic.
  • 24/7 remote status monitoring.
  • AI alarm auto-diagnostics with push.
  • Quarterly system health check.
  • Includes 1 password recovery.
🔥 Recommended: lost password sites

Enterprise Care

¥15,000 /year/JACE
  • Everything in Standard.
  • Disaster recovery SLA: 4 hours.
  • Quarterly control strategy optimization.
  • Annual system security audit.
  • 24/7 human technical support.
  • Unlimited password/fault resolution.
Best for: critical infrastructure sites
Core Capabilities

Why Choose Our O&M Service

15 years Niagara experience + AI automation = no need for a full-time engineer.

15 years of Niagara expertise + AI automation = no need for a full-time engineer

Password-Free Backup

Uses oBIX API to bypass Platform permissions — a read-only station account is enough.

Backup without platform password — read-only account works

24/7 Unattended

AI Bot auto-inspection with 5-minute fault alerts — monitored 24/7.

AI bot auto-polls every 5 minutes — 24/7 coverage

AI Alarm Diagnostics

Alarms auto-linked to knowledge base — troubleshooting in 30 seconds.

AI links alarms to knowledge base — 30s diagnosis

Password Recovery

Remote serial reset + recovery — no reinstall, Station keeps running.

Remote serial recovery — no station downtime

Disaster Recovery

Cloud-archived backups — restore instantly if JACE fails.

Cloud-stored backups — restore in minutes, no reprogramming

Knowledge Base

175 Niagara knowledge articles with instant fault resolution references.

175 Niagara Chinese PDFs — instant AI-powered reference

Process

3 Steps to Auto O&M

No on-site visit needed — fully remote deployment.

1

Submit Info

Tell us your JACE IP and station credentials (read-only is fine).

2

Remote Connect

AI Bot auto-connects, enables backup + monitoring in about 10 minutes.

3

Receive Report

First health report auto-generated. Daily backups, monthly summaries.

4

Worry-Free Ops

Immediate response if JACE has issues — you just receive results.

FAQ

Questions You May Have

Q: I don't have my Platform password — can you still back up?

Yes. We use Station-level oBIX/BackupService API — only a read-only station account is needed.

Q: What if I've lost my JACE password?

Standard and Enterprise plans include password recovery. Remote serial reset — no impact on Station operation.

Q: I have a Supervisor station, not JACE — can you still help?

Yes. Supervisor also supports oBIX backup. Software stations on Windows/Linux have even broader support.

Q: How do you ensure data security?

HTTPS/oBIX encrypted channels. Backups on your NAS or cloud — we only have read access to backup status.

Free JACE Health Check

Submit your JACE info — AI Bot auto-scans and generates a full health report. Zero cost to know your Niagara system's real condition.

Apply for Free Check →
Contact Us

Free Technical Consultation & Assessment

15 years Niagara experience, 200+ projects. Leave your JACE info — get a health report within 1 business day.

Submit your Niagara site info — we'll respond within 1 business day.

Scan to add WeChat or email us:

✉️ jason.zhang@gline-net.com

Free Consultation

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Phone, email or WhatsApp — any one works

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