⚡ ① Do you require on-site visits?Q4: Will you contact my client?
We never visit sites or contact clients directly. Remote access: 4G router we provide, or your VPN/remote desktop. We log in remotely to debug. Fully transparent and 100% out of your commercial loop. Your client interacts solely with you. No confidentiality risk.
⚙️ ② Q: What are the technical requirements?
Only standard RS-485 and network cabling are required. We guide you remotely if needed. You just confirm two things on site: Device is powered on, Network cable is connected.
If we follow CBRE engagement model, we provide Method Statements, Risk Assessments, and Project Completion Reports, You just need an on-site handyman and that’s enough.
🧠 ③ Why outsource instead of building an in-house team?
Training a qualified Niagara Engineer, takes significant time and investment. Leave the Niagara layer to us — You have the project, we deliver. You focus on project management and site, eliminating the need to hire and retain certified engineers.
🤝 ④ Q7: Why choose us over a freelancer?
Reliable: We are a 12-Year Tridium Certified Partner, sign formal contracts, backed by formal contracts and binding SLAs. Freelancers lack accountability and can disengage at any time.
Backups: JACE Projects + On-Demand Backups, if hardware fails, restore onto a new JACE, ensuring zero data loss.
Legacy projects: 10 years+ clients, System topology, program docs we keep. No “ask the guy who wrote it” situation.
✨ ⑤ Q10: Do you have relevant case studies?
Yes, many. We serve a dozen+ countries and regions, all on this model — Remote Commissioning, module outsourcing, O&M Backup. Leave the Niagara layer to the pros, cheaper than hiring, easier than going solo.
🛡️ ⑥ How do you ensure security?
Network access is 100% under your control: You can revoke our access anytime.
All credentials and source code are transferred upon delivery, You stay in full control.
We never enter your system without a ticket, and can’t enter without it.
Upon request, we can diagnose issues using emailed logs only, We analyze and guide you remotely.
💰 ⑦ How does pricing work?
Our rates align with standard market pricing, offering significant savings compared to on-site engineering. Small projects (10-100 pts): $7/point. 1000+ pts: $4/point.